Everything you need to know
Here, the claims process on your policy is very straightforward, as everything you need to know is in the lines below.
Below are some common questions and answers about the claims process. It is important to remember that the responsibility for keeping your boat out of harm’s way is yours. We will cover you, should anything happen, within the policy. But keeping it safe, avoiding potential accidents or losses, is up to you, the insured.
And together, we will ensure the peace and tranquility of sailing. If you have any questions, check the items below, I believe we already have the answer.
For complaints, contact us by phone or email and we will send you a form. To speed up the process, you can also click on the chat button and start a conversation.
As some complaints can be complex or contentious, records need to be very thorough and careful. And, to ensure a response that resolves your complaint, we use email as the main channel.
This may vary depending on its complexity. Simple complaints are processed within 7 days, if all necessary documents are properly submitted. More complicated complaints may take longer, especially if we are waiting for additional documents or estimates. If you are asked to provide information, do so as soon as possible.
The policy excess is the amount that must be paid in the event of a claim before the insurers will offer a settlement. In some cases, if this amount exceeds the cost of the claim, no settlement will be offered. In other cases, the excess is deducted from the final settlement. For liability claims, the excess must be paid to the insurer before they will deal with the claim.
The first thing to do is to claim directly on their insurance policy. This will protect your no-claim bonus, which you would lose if you claimed on your own policy. It will also save you from having to pay your policy excess/excess.
Not always, but insurers have the right to inspect your vessel before any repair work is carried out following a claim.